Decision-making models, decision support and problem solving

Author

Mark R. LEHTO
Fiona Fui-hoon NAH, Singapore Management UniversityFollow
Ji Soo YI

Publication Type

Book Chapter

Version

acceptedVersion

Publication Date

3-2012

Abstract

This chapter focuses on the broad topic of human decision making. Decision making is often viewed as a stage of human information processing because people must gather, organize, and combine information from various sources to make decisions. However, as decisions grow more complex, information processing actually becomes part of decision making, and methods of decision sup-port that help decision makers process information become of growing importance. Decision making also overlaps with problem solving. The point where decision making becomes problem solving is fuzzy, but many decisions require problem solving, and the opposite is true as well. Cognitive models of problem solving are consequently relevant for describing many aspects of human decision making. They become especially relevant for describing steps taken in the early stages of a decision where choices are formulated and alternatives are identified.

Discipline

Databases and Information Systems | Management Information Systems

Research Areas

Data Science and Engineering

Publication

Handbook of Human Factors and Ergonomics (Fourth Edition)

Editor

Gavriel Salvendy

First Page

192

Last Page

242

ISBN

9781118129067

Publisher

Wiley

City or Country

Hoboken, NJ

Citation

LEHTO, Mark R.; NAH, Fiona Fui-hoon; and YI, Ji Soo. Decision-making models, decision support and problem solving. (2012). Handbook of Human Factors and Ergonomics (Fourth Edition). 192-242.
Available at: https://ink.library.smu.edu.sg/sis_research/10040

Copyright Owner and License

Authors

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.