Publication Type
Conference Proceeding Article
Version
publishedVersion
Publication Date
7-2013
Abstract
Performance dashboards are used as a strategic decision support tool in organizations. In this research, we examine the relationships between the usability of performance dashboards, the usefulness of operational and tactical support, and the quality of strategic support that they provide. We hypothesize that usability of performance dashboards will influence user perceptions of the usefulness of the operational and tactical support provided by the dashboards, which in turn influence the perceived quality of strategic support provided.
Keywords
Performance Dashboards, Usability, Data Visualization, Strategic Support, Tactical Support, Operational Support
Discipline
Databases and Information Systems | Graphics and Human Computer Interfaces | Management Information Systems
Research Areas
Data Science and Engineering
Publication
Human Interface and the Management of Information: Information and Interaction for Health, Safety, Mobility and Complex Environments: 15th International Conference, HCI International 2013, Las Vegas, July 21-26, Proceedings, Part II
Volume
8017
First Page
116
Last Page
123
ISBN
9783642392153
Identifier
10.1007/978-3-642-39215-3_14
Publisher
Springer
City or Country
Cham
Citation
LEA, Bih-Ru and NAH, Fiona Fui-hoon.
Usability of performance dashboards, usefulness of operational and tactical support, and quality of strategic support: A research framework. (2013). Human Interface and the Management of Information: Information and Interaction for Health, Safety, Mobility and Complex Environments: 15th International Conference, HCI International 2013, Las Vegas, July 21-26, Proceedings, Part II. 8017, 116-123.
Available at: https://ink.library.smu.edu.sg/sis_research/10039
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1007/978-3-642-39215-3_14
Included in
Databases and Information Systems Commons, Graphics and Human Computer Interfaces Commons, Management Information Systems Commons
