Publication Type

Conference Proceeding Article

Version

publishedVersion

Publication Date

6-2016

Abstract

This study explores the proposition that medical facility waiting rooms are an opportune setting to engage with and educate patients while they are waiting for care. In collaboration with emergency department (ED) personnel, we developed ER Hero, a tablet-based application for waiting rooms that introduces patients to ED professionals and operations through mini-games and story-like interaction. We evaluated this prototype with human participants to determine how well it performed when compared to paper-based information disclosure presenting the same information. Participants using the application exhibited increased ED knowledge, decreased nervousness, and increased interest. The gamified application outperformed a paper-based approach on some of these aspects. Quantitative and qualitative results of this study have helped identify key design factors necessary for effective engagement with patients in the medical facility waiting room, improved communication between patients and hospital personnel, and enhanced patient experience in the waiting room.

Keywords

Healthcare, Gamification, Human-computer interaction, User experience, Patient satisfaction, Patient self care, Patient relationship management

Discipline

Databases and Information Systems | Graphics and Human Computer Interfaces | Health Information Technology

Research Areas

Data Science and Engineering

Publication

HCI in Business, Government, and Organizations: Information Systems: Third International Conference, HCIBGO 2016, Toronto, Canada, July 17-22, Proceedings, Part II

Volume

9752

First Page

412

Last Page

423

ISBN

9783319393995

Identifier

10.1007/978-3-319-39399-5

Publisher

Springer

City or Country

Cham

Additional URL

https://doi.org/10.1007/978-3-319-39399-5

Download

Share

COinS