The effectiveness of leader apology among hospitality employees: An employee–organization relationship perspective

Publication Type

Conference Proceeding Article

Publication Date

10-2022

Abstract

Based on organizational support theory, we focus on leader apology in the case of organizational transgressions and predict that leaders’ apologetic acts are likely to influence employees’ organizationoriented attitudes and behaviors. Specifically, leader apology is hypothesized to positively influence employees’ perception of organizational support, which in turn, is positively associated with two types of citizenship behaviors (helping and risk taking behavior). Furthermore, we propose that employees’ perceived leader competence and power distance belief serve as two contingencies that influence the relationship between leader apology and employees’ perceived organizational support. In particular, this relationship is stronger when employees perceive higher leader competence or hold stronger power distance beliefs. Two multi-wave data collected from hospitality employees support these hypotheses. The findings provide a new perspective to comprehending leader apology within the employee-organization relationship and extend the existing literature on leader apology.

Discipline

Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Publication

Proceedings of the 38th EuroCHRIE Annual Conference, Apeldoorn, Netherlands, 2022 October 24-27

City or Country

Apeldoorn, Netherlands

Additional URL

https://research.polyu.edu.hk/en/publications/the-effectiveness-of-leader-apology-among-hospitality-employees-a/

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