AI competency acquisition online? Engaging undergraduate students in an AI 101 Course through a chatbot workshop

Author

Thomas MENKHOFF, Singapore Management UniversityFollow
Lydia TEO, Singapore Management UniversityFollow

Publication Type

Book Chapter

Version

acceptedVersion

Publication Date

6-2024

Abstract

In recent years, digital transformation has dominated industries at an unprecedented rate. Alongside the proliferation of Artificial ntelligence (AI) technologies in the workplace, institutions of higher learning are experiencing an unprecedented push to integrate AI into the education ecosystem (Popenici & Kerr, 2017; Renz & Hilbig, 2020). AI in education (AIED) has the propensity to enrich teaching and learning in higher education by personalising students’ learning courses, automating assessment tasks, or providing24/7 access to learning resources (Karandish, 2021). According to estimates by the AI Market in the US Education Report, the AIEDmarket will grow at a CAGR of 47.77% during the period 2018–2022 (Report, 2018). In this paper, we report on experiences during the implementation of an experiential chatbot workshop integrated into an introductory undergraduate management course on ‘Doing Business with AI.’ at Singapore Management University (SMU) that provides non-IT students with an opportunity to build a chatbot prototype using the ‘Dialogflow’ program. One basic premise is the assumption that such a novel, learning outcome-related, hands-on chatbot workshop motivates and engages learners provided its pedagogical approach is effective.

Discipline

Artificial Intelligence and Robotics | Business | Higher Education

Research Areas

Organisational Behaviour and Human Resources

Publication

Visions for the future: Towards more vibrant, sustainable and smart cities

Editor

Thomas Menkhoff, Kan Siew Ning & Kevin Cheong

First Page

71

Last Page

91

ISBN

9789811293108

Identifier

10.1142/9789811293108_0004

Publisher

World Scientific

City or Country

Singapore

Embargo Period

2-12-2025

Citation

MENKHOFF, Thomas and TEO, Lydia. AI competency acquisition online? Engaging undergraduate students in an AI 101 Course through a chatbot workshop. (2024). Visions for the future: Towards more vibrant, sustainable and smart cities. 71-91.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/7674

Copyright Owner and License

Authors

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.

Additional URL

https://doi.org/10.1142/9789811293108_0004