Adapting service management for the sharing economy

Publication Type

Book Chapter

Publication Date

1-2022

Abstract

Services in the sharing economy are usually co-created by a triangle of actors: a platform provider, a customer and often a non- or semi-professional peer provider. Because of this nature, it is necessary for many models in service management to be adapted. This chapter presents the conceptual foundation for that and presents five existing models that are adapted models in (1) strategy, (2) positioning and competitive advantage, (3) pricing and capacity management, (4) people management and (5) process management. This chapter aims to build a foundation and inspire further research recognising the particularities of services in the sharing economy.

Keywords

Sharing economy, collaborative consumption, service management, peer providers, resources

Discipline

Marketing | Sales and Merchandising

Research Areas

Marketing

Publication

The Palgrave Handbook of Service Management

Editor

B. Edvardsson, & B. Tronvoll

First Page

107

Last Page

125

ISBN

9783030918279

Identifier

10.1007/978-3-030-91828-6_7

Publisher

Springer

City or Country

Cham

Additional URL

https://doi.org/10.1007/978-3-030-91828-6_7

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