Publication Type

News Article

Version

publishedVersion

Publication Date

5-2023

Abstract

In a commentary, SMU Associate Professor of Marketing (Education) Seshan Ramaswami discussed how the vending machine has stood the test of time even as e-commerce shook the retail industry. He noted the advantages of the vending machine and how it could be an alternative to a brick-and-mortar store and become the minimart of the future. Assoc Prof Ramaswami believes vending machines could get smarter and better as companies have begun using artificial intelligence to build smart vending machines to provide more personalised and interactive features for customers.

Keywords

Vending machines, convenience stores, retailing

Discipline

Marketing

Research Areas

Marketing

Publication

Straits Times

First Page

B3

Last Page

B3

ISSN

1692-9344

Publisher

Singapore Press holdings

Additional URL

https://www.straitstimes.com/opinion/smart-vending-machines-the-minimarts-in-the-near-future

Included in

Marketing Commons

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