Strategic crisis management: State of the field, challenges and opportunities
Publication Type
Book Chapter
Publication Date
2-2021
Abstract
This chapter examines the field of strategic crisis management and argues that over the last 50-60 years the field has developed from one focused on post-crisis image recovery to one that highlights the importance of risk management to minimize or mitigate risks for organizations in order to preserve an organization’s image. The chapter first explores the development and changes in the field, then highlights the internationalization occurring in research, as well as the continuing need for diverse, non-Western voices in the field to emerge, and finally explores the crisis management life cycle as a way to engage stakeholders and mitigate risks to an organization’s reputation with its stakeholders. We conclude the chapter by discussing what professionals can do to manage issues, risks and crises.
Keywords
Public relations, crisis management, risk management
Discipline
Business and Corporate Communications
Research Areas
Corporate Communication
Publication
Public relations
Editor
Chiara Valentini
First Page
195
Last Page
215
ISBN
9783110554250
Identifier
10.1515/9783110554250-011
Publisher
De Gruyter Mouton
City or Country
Berlin
Citation
DIERS-LAWSON, Aura and PANG, A..
Strategic crisis management: State of the field, challenges and opportunities. (2021). Public relations. 195-215.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/6936
External URL
https://search.library.smu.edu.sg/permalink/65SMU_INST/naremq/alma99462412102601
Additional URL
https://doi.org/10.1515/9783110554250-011