Removing the Shadow of Suspicion: The Effects of Denial Vs Apology for Repairing Competence-Versus Integrity-Based Trust Violations

Author

Donald L. FERRIN, Singapore Management UniversityFollow
Peter H. Kim
Cecily D. Cooper
Kurt T. Dirks

Publication Type

Conference Paper

Publication Date

6-2003

Discipline

Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Publication

International Association for Conflict Management Conference, Melbourne, Australia, June 2003

City or Country

Melbourne, Australia

Citation

FERRIN, Donald L.; Kim, Peter H.; Cooper, Cecily D.; and Dirks, Kurt T.. Removing the Shadow of Suspicion: The Effects of Denial Vs Apology for Repairing Competence-Versus Integrity-Based Trust Violations. (2003). International Association for Conflict Management Conference, Melbourne, Australia, June 2003.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/685