The Use of Explanations and Trustworthy Behavior to Repair Trust in the Aftermath of a Perceived Violation

Author

Donald L. FERRIN, Singapore Management UniversityFollow
Peter H. Kim
Cecily D. Cooper
Kurt T. Dirks

Publication Type

Conference Paper

Publication Date

8-2003

Discipline

Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Publication

Academy of Management Annual Meeting, Seattle, 1-6 August 2003

City or Country

Seattle, WA, USA

Citation

FERRIN, Donald L.; Kim, Peter H.; Cooper, Cecily D.; and Dirks, Kurt T.. The Use of Explanations and Trustworthy Behavior to Repair Trust in the Aftermath of a Perceived Violation. (2003). Academy of Management Annual Meeting, Seattle, 1-6 August 2003.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/681