Publication Type
Journal Article
Version
acceptedVersion
Publication Date
8-2013
Abstract
The case: In December 2011, one of Singapore’s main mass transit rail lines came to a standstill for several hours on two separate days. While occasional public transport breakdowns are unavoidable, the rail operator came under intense criticism for its poor handling of the incidents, including its failure in crisis communication. Its value: This case can be used to illustrate a number of perspectives and concepts from the literature on crisis and organisational communication. Of particular contemporary interest is what the case shows about how communication technologies, including social media, should and should not be used by organisations.
Keywords
Transportation, Singapore, mass rapid transit, crisis communication
Discipline
Asian Studies | Business and Corporate Communications | Transportation
Research Areas
Corporate Communication
Publication
Media Asia
Volume
40
Issue
2
First Page
124
Last Page
127
ISSN
0129-6612
Identifier
10.1080/01296612.2013.11689960
Publisher
Asian Mass Communication Research and Information Centre
Citation
PANG, A..
Derailed: Communicating Singapore’s mass transit crises [Case study]. (2013). Media Asia. 40, (2), 124-127.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/6610
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1080/01296612.2013.11689960
Included in
Asian Studies Commons, Business and Corporate Communications Commons, Transportation Commons