Culture and emotion in crisis communication: Indigenization of the Integrated Crisis Mapping (ICM) Model

Publication Type

Conference Proceeding Article

Publication Date

6-2011

Abstract

Arguably the first study that has tested the ICM model cross-culturally, this study addresses the call by Asian scholars (see Wang & Kuo, 2010) to test the relevance of and indigenise Western models to Eastern contexts. Essentially, this study seeks to examine how the American-centric Integrated Crisis Mapping (ICM) Model, an emotion-driven crisis model, can be applied to the Asian culture, in which four crisis cases from Singapore, a microcosm of Asian cultures, are studied. Findings showed conceptual rigor of the ICM model. However, differences in emotional responses between stakeholders in the West and Asia demonstrated that displays of emotions and cognition tend to be influenced by culture. While crisis strategies (see Benoit & Pang, 2008) are useful, practitioners should increasingly integrate emotions and culture in crisis responses.

Discipline

Human Resources Management | Organizational Behavior and Theory

Research Areas

Corporate Communication

Publication

Proceedings of the 10th Conference on Corporate Communication, Baruch College/CUNY, New York, US, 2011 June 7-10

First Page

222

Last Page

239

City or Country

Baruch College/CUNY, New York, US

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