Building a conceptual framework in image reinvention: A case study of SWISS, Switzerland’s national airline

Publication Type

Conference Proceeding Article

Publication Date

6-2012

Abstract

If image repair is the strategy to use during crises, what can organizations do after the crisis isover? Organizations cannot possibly be contented with only coping with the fallout, butultimately desire public affection and even more success than pre-crisis. To this end, reinventiontakes place when management takes decisive actions to engage in innovation and risk-taking, andinvolve communication. Image reinvention is posited as a strategy an organization could considerafter it undergoes a bruising crisis that questions its raison d’etre (Pang, 2011). The organizationsheds its previous image and rebuilds a new image by reconstituting what it stands for to itsstakeholders. Theoretical concept will be built from identity, brand and image literature andintegrated with Liu’s (2010) System Network of Failure Framing. The concept is applied on alongitudinal case study of how SWISS, Switzerland’s national airline, reinvented its image fromsuccessor Swissair in 2001 to become “Best Western European airline” in 2011 (SWISS, 2011a).

Discipline

Human Resources Management | Organizational Behavior and Theory

Research Areas

Corporate Communication

Publication

Proceedings of the 11th Conference on Corporate Communication, Baruch College/CUNY, New York, US, 2012 June 5-8

First Page

38

Last Page

59

City or Country

Baruch College/CUNY, New York, US

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