Integrated crisis mapping: Towards a publics-based, emotion-driven conceptualization in crisis communication

Author

Yan JIN, Virginia Commonwealth University
Augustine PANG, Singapore Management UniversityFollow
Glen T. CAMERON, University of Missouri

Publication Type

Journal Article

Version

publishedVersion

Publication Date

1-2007

Abstract

Extending current situation-based conceptualizations of crisis response, this paper develops a more generic and systemic approach tounderstanding the role of emotions in crisis situations. Taking an integrated approach, the authors propose a public-based, emotion-drivenperspective to crisis communication modeling, mapping different crisistypes, and underpinning them with two continua, the organization’s involvement with the crisis issue and primary public’s coping strategy. Thepaper further argues that the appropriate crisis response and tools tomanage a crisis should address the full range of emotions for optimal effectiveness at both strategic and tactical levels.

Keywords

Crisis management, Emotion, Publics

Discipline

Business and Corporate Communications | Communication | Organizational Behavior and Theory

Research Areas

Corporate Communication

Publication

Sphera Publica

Volume

7

First Page

81

Last Page

96

ISSN

1576-4192

Publisher

Universidad Católica San Antonio de Murcia

Citation

JIN, Yan; PANG, Augustine; and CAMERON, Glen T.. Integrated crisis mapping: Towards a publics-based, emotion-driven conceptualization in crisis communication. (2007). Sphera Publica. 7, 81-96.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/6034

Copyright Owner and License

Authors

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.

Additional URL

https://www.redalyc.org/articulo.oa?id=29720421006