Publication Type
Journal Article
Version
publishedVersion
Publication Date
3-2019
Abstract
We examine two different perspectives of interactions outside the organization: the relational work design perspective and the emotional labour perspective. The relational work design perspective suggests that interactions outside the organization have favourable outcomes for employees, whereas the emotional labour perspective suggests that such interactions have adverse outcomes for employees. Our goal is to reconcile findings from these two research streams. In Study 1, using data from employees working in diverse occupations, we find that interactions outside the organization have a positive indirect effect on employee well‐being via task significance, and a negative indirect effect on employee well‐being via surface acting. In Study 2, using data collected across two time points, we replicate these findings. In Study 3, we further extend these results and illustrate that interactional autonomy and interactional complexity are influential moderators that shape the strength of the mediated relationships. Our results aid in reconciling and extending findings from two different research streams, and enhance our understanding of the role of interactions outside the organization.
Keywords
surface acting, task significance, interactions outside the organization, relational work design, emotion regulation, employee well-being, emotional labour
Discipline
Human Resources Management | Industrial and Organizational Psychology | Organizational Behavior and Theory
Research Areas
Organisational Behaviour and Human Resources
Publication
Journal of Occupational and Organizational Psychology
Volume
92
Issue
1
First Page
1
Last Page
29
ISSN
0963-1798
Identifier
10.1111/joop.12232
Publisher
Wiley: 12 months
Citation
BHAVE, Devasheesh P.; HALLDÓRSSON, Freyr; KIM, Eugene; and LEFTER, Alexandru M..
The differential impact of interactions outside the organization on employee well-being. (2019). Journal of Occupational and Organizational Psychology. 92, (1), 1-29.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/5986
Copyright Owner and License
Publisher
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1111/joop.12232
Included in
Human Resources Management Commons, Industrial and Organizational Psychology Commons, Organizational Behavior and Theory Commons