Publication Type
Journal Article
Version
acceptedVersion
Publication Date
7-2017
Abstract
Purpose: Information vacuums (IVs) arise from organizational failure to satisfy the stakeholders’ informational demands during crises. The purpose of this paper is to expand Pang’s (2013) study of the phenomenon of IV by investigating its nature, stages, intensifying factors and resolution. Design/methodology/approach: Print and social media data of five recent international crises with apparent IVs were analyzed. Findings: Poor crisis communications are intensifying factors that induce media hijacks and hypes, distancing, and public confusion. A four-stage model maps the phenomenon into a flow chart describing its development. IV termination begins when organizations either respond with information or provide solutions, results, and/or compensation. Natural and strategic silence were observed and defined. Research limitations/implications: The study lays the foundation for future examination of how media literacy, governments, and culture, both societal and organizational, induce or exacerbate the phenomenon. Practical implications: Immediate, adequate, transparent, credible, and consistent crisis responses manage the IV and crisis, diminish the intensification of subsequent crises, and potentially reduce image and reputational damages. Originality/value: The knowledge of the phenomenon is further developed and new theoretical models are conceptualized to provide researchers and practitioners a clearer understanding of how an IV can develop, persist, deepen, and resolve.
Keywords
Crisis, Silence, Life cycle, Information vacuum, Strategic transparency
Discipline
Business and Corporate Communications | Organizational Behavior and Theory
Research Areas
Corporate Communication
Publication
Corporate Communications: An International Journal
Volume
22
Issue
3
First Page
329
Last Page
353
ISSN
1356-3289
Identifier
10.1108/CCIJ-10-2016-0066
Publisher
Emerald
Citation
WOON, Eugene and PANG, Augustine.
Explicating the information vacuum: Stages, intensifications, and implications. (2017). Corporate Communications: An International Journal. 22, (3), 329-353.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/5959
Copyright Owner and License
Authors
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1108/CCIJ-10-2016-0066
Included in
Business and Corporate Communications Commons, Organizational Behavior and Theory Commons