Publication Type
Journal Article
Version
acceptedVersion
Publication Date
9-2016
Abstract
Ethical communication during crisis response is often assessed by external perceptions of the organization's intentions, rather than an assessment of the organization's communicative behaviors. This can easily lead researchers to draw editorial conclusions about an organization's ethics in crisis response rather than accurately describing its communicative behaviors. The case of BP's 2010 oil spill in the Gulf of Mexico provides a prime example for the importance of accurately assessing the ethical content of an organization's crisis response because the ethics of BP's response have been discussed in news and academic sources; yet little direct examination of the ethical content in BP's response has occurred. The findings have implications for communication ethics, social media engagement, and crisis communication more generally.
Keywords
Crisis communication, image repair
Discipline
Business and Corporate Communications | Organizational Behavior and Theory | Organizational Communication
Research Areas
Corporate Communication
Publication
Journal of Contingencies and Crisis Management
Volume
24
Issue
3
First Page
148
Last Page
161
ISSN
0966-0879
Identifier
10.1111/1468-5973.12110
Publisher
Wiley: 24 months
Citation
DIERS-LAWSON, Audra and PANG, Augustine.
Did BP atone for its transgressions? Expanding theory of “ethical apology in crisis communication. (2016). Journal of Contingencies and Crisis Management. 24, (3), 148-161.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/5955
Copyright Owner and License
Authors
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
https://doi.org/10.1111/1468-5973.12110
Included in
Business and Corporate Communications Commons, Organizational Behavior and Theory Commons, Organizational Communication Commons