Publication Type

Journal Article

Version

acceptedVersion

Publication Date

1-2018

Abstract

Several previous studies have been conducted to examine China’s management of internal crises, but few have investigated the approaches to crisis management used by domestic Chinese organizations. It is critical to study these organizations because their approaches exemplify the intricacies of crisis management at the local level. In China, there are two main types of organizations: state-owned enterprises (SOE) and privately owned enterprises (POE). This study aimed to determine how their business orientations led to different styles of crisis management in terms of media relations, government relations, and crisis responses. The findings showed that SOEs sought shelter from the government, whereas the POEs sought goodwill from the government. The SOEs sought to control the media, whereas the POEs sought to circumvent media exposure. The SOEs predominantly employed the barnacle strategy in their crisis responses and occasionally used third-party endorsements and set up new topics, whereas the POEs employed third-party endorsements and set up new topics.

Keywords

Crisis communication, Crisis response strategies, Government relations, Media relations

Discipline

Human Resources Management | Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Publication

Chinese Journal of Communication

Volume

11

Issue

1

First Page

5

Last Page

25

ISSN

1754-4750

Identifier

10.1080/17544750.2017.1357641

Publisher

Taylor & Francis (Routledge): SSH Titles

Copyright Owner and License

Authors

Additional URL

https://doi.org/10.1080/17544750.2017.1357641

Download

Share

COinS