Publication Type

Book Chapter

Publication Date

5-2014

Abstract

As a result of the increased frequency and complexity of interpersonal interactions in today’s workplaces, researchers and practitioners have emphasized the need for workers to be interpersonally adaptive (Griffi n, Neal, and Parker, 2007; Pulakos et al., 2000). Increasingly, to accomplish their work, workers need to interact effectively with others in the workplace. This is in part due to the predominance of service-oriented organizations in many economies (Zeithaml and Bitner, 1996). Workers in these organizations are required to spend a considerable part of their day engaging in social interactions and managing social relationships with customers (Schneider, 1994) and teams (Kozlowski and Ilgen, 2006). Further, increases in globalization (Javidan et al., 2006), boundaryless organizational structures (Macy and Izumi, 1993), and workplace diversity (Mahoney, 2005), require workers to engage in more complex and dynamic interpersonal interactions.

Discipline

Human Resources Management | Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Publication

Responding to changes at work: New directions in research on individual adaptability

Editor

CHAN, David

First Page

52

Last Page

72

ISBN

9780415832915

Publisher

Taylor & Francis Group

External URL

https://www.taylorfrancis.com/books/e/9781135055028/chapters/10.4324/9780203465721-14

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