Publication Type

Journal Article

Version

submittedVersion

Publication Date

4-2018

Abstract

Although prior research suggests that people should not prefer random chance to determine their outcomes, we propose that in the context of prosocial requests, a contingent of people prefer to rely on chance. We argue that this is because they are conflicted between losing resources (e.g., time, money) and losing moral selfregard. Across five studies, in both choices with binary outcomes (whether to volunteer) and ranges of outcomes (how much to donate), some people preferred to be randomly assigned an outcome rather than to make their own choices. This did not negatively affect prosocial behavior in binary choices and improved prosocial behavior in choices with a range of outcomes. We also found that the preference for a random outcome was stronger when participants felt particularly conflicted. Furthermore, we examined precisely who sorted into the random option. Importantly, choosing the random option decreased moral self-reproach, thus increasing consumer welfare. Our findings speak to consumers’ psychological experience of prosocial requests and suggest an intervention that may increase consumer welfare and prosocial behavior.

Keywords

Behavioral decision theory, Charity and prosocial behavior, Decision making, Ethics and morality, Preference and choice

Discipline

Management Sciences and Quantitative Methods | Marketing

Research Areas

Marketing

Publication

Journal of Consumer Psychology

Volume

28

Issue

2

First Page

211

Last Page

233

ISSN

1057-7408

Identifier

10.1002/jcpy.1008

Publisher

Wiley

Copyright Owner and License

Authors

Additional URL

https://doi.org/10.1002/jcpy.1008

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