CDG: Managing in China's Economic Transformation

Publication Type

Case

Publication Date

10-2010

Abstract

China Data Group (CDG) is a leading business processes outsourcing company based in Beijing, China. Roc Yang, Chairman of CDG had to confront a dilemma when he discovered that one of his senior managers gave a gift to a potential client in an effort to win a large business deal. Although this practice was pervasive in the China business context characterized by heavy reliance on personal relationships or guanxi, it went against the founding principles of CDG - professionalism and service quality. Yang had to decide where to draw the line between adherence to principles of professionalism and local norms in a country caught in the midst of rapid economic transformation.

Keywords

Organizational development, Business processes, China

Discipline

Asian Studies | Human Resources Management | Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Publication

HBR Case Studies

Identifier

HBS-411067

Publisher

Harvard Business Publishing

Embargo Period

1-9-2017

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