Publication Type

Journal Article

Version

acceptedVersion

Publication Date

12-2013

Abstract

Intercultural tensions and conflicts are inevitable in the global workplace. This paper introduces the concept of ambient cultural disharmony—indirect experience of intercultural tensions and conflicts in individuals' immediate social environment—and demonstrates how it undermines creative thinking in tasks that draw on knowledge from multiple cultures. Three studies (a network survey and two experiments) found that ambient cultural disharmony decreases individuals' effectiveness at connecting ideas from disparate cultures. Beliefs that ideas from different cultures are incompatible mediate the relationship between ambient cultural disharmony and creativity. Alternative mechanisms such as negative affect and cognitive disruption were not viable mediators. Although ambient cultural disharmony disrupts creativity, ambient cultural harmony did not promote creativity. These findings have theoretical and practical implications for research in workplace diversity and creativity.

Keywords

Affect-based trust, multicultural experience, negative relationships, intergroup conflict, intragroup conflict, diversity climate, group-performance, firm performance, work groups, creativity, culture, multicultural environment, indirect conflicts

Discipline

Business | Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Publication

Academy of Management Journal

Volume

56

Issue

6

First Page

1545

Last Page

1577

ISSN

0001-4273

Identifier

10.5465/amj.2011.0971

Publisher

Academy of Management

Additional URL

https://doi.org/10.5465/amj.2011.0971

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