Publication Type
Conference Proceeding Article
Version
publishedVersion
Publication Date
3-2015
Abstract
Service profitability depends on the cost of engineering a service for a given base of tenants, on service provisioning cost, and on the revenue gained from selling the service to that tenant base. The tenant base depends on the range of service variability, i.e., on Service Provider's ability to vary service requirements to meet tenant expectations. These various factors that have to do with service profitability form a complex web of information that makes it difficult to analyze and see the exact impact of decisions regarding the choice of service architecture or the use of service adaptation techniques. To make this analysis easier for Service Providers, we built a conceptual model that helps Service Providers identity factors affecting service profitability and the interplay among them. Based on that model, Service Providers can answer questions regarding how choices of the service architecture or tenant base affect service profitability.
Keywords
service provider, service profitability, service architecture, service variability, tenant base, service engineering, service provisioning
Discipline
Computer Sciences | E-Commerce | Management Information Systems
Research Areas
Software and Cyber-Physical Systems
Publication
Service Computation 2015: The Seventh International Conferences on Advanced Service Computing: March 22-27, Nice, France
First Page
61
Last Page
66
ISBN
9781612083872
Publisher
IARIA
City or Country
Wilmington, DE
Citation
OUH, Eng Lieh and JARZABEK, Stan.
A conceptual model to evaluate decisions for service profitability. (2015). Service Computation 2015: The Seventh International Conferences on Advanced Service Computing: March 22-27, Nice, France. 61-66.
Available at: https://ink.library.smu.edu.sg/sis_research/4162
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.