The Excel file included the data collected on the space and manpower utilisation for the seat hogging problem in the [Li Ka Shing] Library over the period February to March 2015. The analysis done included, Cause and Effect, Failure Modes and Effects Analysis, Multiple Variables, Pugh Matrix, etc.
Poster abstract: From weeks 11 to 14, the [Li Ka Shing] Library sees a surge in the percentage of hogged seats to up to 31% of its capacity, which diverts manpower from its main operations to deal with both the problem and complaints from users that ensure. The team looked for a solution to decrease the percentage of hogged seats by creating a seat-hog free zone for users.
seat hogging, space utilisation, manpower use, academic libraries, library usage
Library and Information Science
LAU, Aldred Wen Yang; TAN, Eileen Yi Lin; LEE, Jo Xin; LIM, Joshua Thiow Ern; LEE, Shu Wei; DIMIAN, Adel Fawzi; ISHAK, Yuyun Wirawati; and ONG, Vincent.
Data from: Improve Space and Manpower Utilisation. (2015). SMU Research Data.
Available at: http://ink.library.smu.edu.sg/researchdata/17