Publication Type
Journal Article
Version
publishedVersion
Publication Date
10-2017
Abstract
Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider's main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and capabilities. Third, it highlights areas for further research, such as the dynamics of CC, context-dependent motives and the emergence of professional (peer) service providers.
Keywords
Collaborative consumption, Access based services, Consumer behavior, Shareconomy, Peer to peer, Research priorities
Discipline
Marketing | Organizational Behavior and Theory
Research Areas
Marketing
Publication
Journal of Business Research
Volume
79
First Page
219
Last Page
227
ISSN
0148-2963
Identifier
10.1016/j.jbusres.2017.05.004
Publisher
Elsevier
Citation
BENOIT, Sabine; BAKER, Thomas L.; BOLTON, Ruth N.; GRUBER, Thorsten; and KANDAMPULLY, Jay.
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors. (2017). Journal of Business Research. 79, 219-227.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/7573
Copyright Owner and License
Author-CC-BY
Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.
External URL
https://www.youtube.com/watch?v=79hQ-4yTR2c
Additional URL
https://doi.org/10.1016/j.jbusres.2017.05.004