Publication Type
Conference Paper
Version
acceptedVersion
Publication Date
6-2006
Abstract
Extending current situation-based conceptualizations of crisis response, this paper develops a more generic and systemic approach to understanding the role of emotions in crisis situations. Taking an integrated approach, the authors propose a public-based, emotion-driven perspective to crisis communication modeling, mapping different crisis types, and underpinning them with two continua, the organization’s involvement with the crisis issue and primary public’s coping strategy. The paper further argues that the appropriate crisis response and tools to manage a crisis should address the full range of emotions for optimal effectiveness at both strategic and tactical levels.
Keywords
Crisis management, emotion, publics
Discipline
Business and Corporate Communications
Research Areas
Corporate Communication
Publication
56th Annual Conference of the International Communication Association
Publisher
SAGE Publications (UK and US)
City or Country
Dresden, Germany
Citation
JIN, Yan; PANG, A.; and CAMERON, Glen.
Integrated crisis mapping: Toward a publics-based, emotion-driven conceptualization in crisis communication. (2006). 56th Annual Conference of the International Communication Association.
Available at: https://ink.library.smu.edu.sg/lkcsb_research/6791
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.