Publication Type
News Article
Version
publishedVersion
Publication Date
9-2016
Abstract
The Ministry of Communications and Information(MCI) proposed the introduction of an alternative dispute resolution schemeto assist telecos and consumers in resolving their disputes. The mediationprocess is likely to be used. In response to this suggestion, Straits Times’ Tech Editor MsIrene Tham questioned whether mediation goes far enough to settle telcodisputes. This op-ed discusses the basic principles involved in the mediation process, as well as when mediation is appropriate and conversely when it is not. Recommendations are made on how to decide on the appropriate mode of dispute resolution for a particular dispute.
Keywords
telco, telecommunication, mediation, arbitration, Singapore Mediation Centre, Singapore International Arbitration Centre, Frank Sander, alternative dispute resolution
Discipline
Asian Studies | Dispute Resolution and Arbitration
Research Areas
Dispute Resolution
Publication
Straits Times
First Page
A20
Last Page
A20
ISSN
1692-9344
Publisher
Singapore Press holdings
Citation
QUEK ANDERSON, Dorcas.
When to turn to mediation in telco disputes. (2016). Straits Times. A20-A20.
Available at: https://ink.library.smu.edu.sg/sol_research/1758
Copyright Owner and License
Singapore Press Holdings
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Additional URL
http://www.straitstimes.com/opinion/when-to-turn-to-mediation-in-telco-disputes