Managing Emerging Technology and Organizational Transformation in Public Sector: An Acculturation Perspective

Publication Type

Journal Article

Publication Date

2008

Abstract

From 1992 to 2005 Singapore National Library Board has successfully incorporated information technology into its working procedures and customer service. The organization has adopted Radio Frequency Identification and other technology applications; transformed its operating routines and provided access to millions of publications for its library users. A key issue in this transformation is how the organization has managed its cultural change and has taken advantage of emerging technology. The success is considered remarkable since, in the past, public libraries in Singapore have carried the stigma of traditional public sector organizations in tending to resist new technology. To provide an insight into how Singapore National Library Board has managed its employees’ adaptation to the new technology, we examine the cultural changes resulting from introduction of

Keywords

Managing emerging technology, organizational transformation, public sector organizations, acculturation, case study

Discipline

Accounting | Public Administration | Technology and Innovation

Research Areas

Accounting Information System

Publication

Information and Management

Volume

45

Issue

3

First Page

153

Last Page

163

ISSN

0378-7206

Identifier

10.1016/j.im.2007.11.003

Publisher

Elsevier

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