Publication Type
Journal Article
Version
publishedVersion
Publication Date
4-2018
Abstract
There is evidence to suggest that managers use CSR reporting as a means to manage their firms’ CSR reputations. In this study, I jointly examine CSR reputation and CSR crisis response in the context of CSR crises, and how they can influence investor judgments and decision making. In particular, in the context of CSR crises, I build on situational crisis communication theory to develop a CSR crisis response framework which managers can use to examine and understand how specific types of CSR crises can influence their firm’s CSR reputations, which can in turn influence investor judgments and decision making. Following from that, I also specify three CSR crisis response strategies that managers can employ to manage their firms’ CSR reputations
Keywords
Corporate social responsibility, crisis, investor judgment
Discipline
Accounting | Business Law, Public Responsibility, and Ethics
Research Areas
Corporate Governance, Auditing and Risk Management
Publication
Accountancy Business and the Public Interest
Volume
17
First Page
164
Last Page
175
ISSN
1745-7718
Publisher
AABA
Citation
GOH, Clarence.
Keeping investors onboard: A corporate social responsibility crisis response framework. (2018). Accountancy Business and the Public Interest. 17, 164-175.
Available at: https://ink.library.smu.edu.sg/soa_research/1774
Copyright Owner and License
Publisher
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.