Publication Type

Conference Proceeding Article

Version

acceptedVersion

Publication Date

12-2013

Abstract

With the rapid increase of online social network users worldwide, social media feeds have become a rich and valuable information resource and attract great attention across diversified domains. In social media data, there are abundant contents of two-way and interactive communication about products, demand, customer services and supply. This makes social media a valuable channel for listening to the voices from the market and measuring supply chain risks and new market trends for companies. In this study, we surveyed the potential value of social media in supply chain risk management (SCRM) and examined how they can be applied to SCRM systematically. We found that while such medium is very useful in supply chain risk management, it also brings along a new risk to supply chains, so called social media risk, as supply chain incidents may be rapidly transmitted and magnified through social media platforms worldwide. Accordingly, a new framework is proposed that assists the hiring of social media to serve supply chain risk management tasks.

Keywords

social media, social-media-based supply chain risk management framework, supply chain risks

Discipline

Operations and Supply Chain Management | Operations Research, Systems Engineering and Industrial Engineering | Social Media

Research Areas

Intelligent Systems and Optimization

Publication

2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM): December 10-13, Bangkok: Proceedings

First Page

206

Last Page

210

ISBN

9781479909865

Identifier

10.1109/IEEM.2013.6962404

Publisher

IEEE Computer Society

City or Country

Los Alamitos, CA

Additional URL

https://doi.org/10.1109/IEEM.2013.6962404

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