Publication Type

Journal Article

Version

submittedVersion

Publication Date

9-2014

Abstract

To enhance employee performance, many organizations are increasingly using electronic performance monitoring (EPM). The relationship between the frequency of EPM use and employee performance is examined in 2 field studies. In Study 1, which uses a unique longitudinal data set, results reveal that shorter time lags between 2 consecutive employee performance assessments are related to better task performance as indicated by call quality metrics. A second field study using matched supervisor–employee and EPM system data is conducted in 2 call centers to extend these results and to focus more directly on the supervisors’ use of EPM and its relationship with additional performance criteria: counterproductive work behaviors (CWBs) and organizational citizenship behaviors (OCBs). Results indicate that more frequent supervisory use of EPM is associated with better task performance and OCB. However, supervisory use of EPM was not significantly related to CWB.

Keywords

electronic performance monitoring, employee performance, task performance, work behavior

Discipline

Human Resources Management | Industrial and Organizational Psychology | Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Publication

Personnel Psychology

Volume

67

Issue

3

First Page

605

Last Page

635

ISSN

1744-6570

Identifier

10.1111/peps.12046

Publisher

Wiley

Copyright Owner and License

Author

Additional URL

https://doi.org/10.1111/peps.12046

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