Publication Type
Report
Year
5-2023
Abstract
Transforming the Volunteer Experience in the Social Service Sector is the first analysis report of its kind that focuses on investigating and enhancing volunteerism in Singapore. Through the perspectives of volunteers and volunteer managers via surveys and in-depth interviews, this report reveals a framework depicting five key features that contribute towards a quality volunteering experience. The study also makes recommendations on the actionable steps and strategies that Social Service Agencies can adopt to engage their volunteers more strategically, so that they can play a more significant role in delivering enhanced quality services to service users.
Keywords
Social service sector, volunteerism, volunteers, Singapore
Disciplines
Asian Studies | Civic and Community Engagement | Social Work
Subject(s)
Applied or Integration/Application Scholarship
ISSN/ISBN
9789811873676
Publisher
Lien Centre for Social Innovation
Version
publishedVersion
Language
eng
Copyright Holder
Singapore Management University
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Format
application/PDF
Citation
SIDHU, Dalvin; NG, Weng Lin; and WEWALAARACHCHI, Thilanga Dilum.
Transforming the volunteer experience in the social service sector. (2023). 1-41.
Available at: https://ink.library.smu.edu.sg/lien_reports/19