Publication Type
Conference Paper
Version
acceptedVersion
Publication Date
2-2019
Abstract
With advancements in Artificial Intelligence (AI) and Machine Learning (ML), we have seen a rise in the use of bots, specifically chatbots, to deliver information services. Motivated by the Smart Nation programme, these chatbots have sprung up in sectors as transport, healthcare, banking and education in Singapore. What are these chatbots? How do they work? Will they take our jobs? SMU Libraries tries to answer these questions by delving into the mechanics of creating chatbots. The proof-of-concept aims to find out and understand use cases where these bots can be useful to delivering library information services to its campus community. [Paper and slides included in the PDF]
Keywords
Bots, chatbots, library services, digital transformation, SMU Libraries
Discipline
Artificial Intelligence and Robotics | Library and Information Science
Publication
ALIA Information Online 2019, Sydney, 12-14 February
First Page
1
Last Page
6
City or Country
Sydney, Australia
Citation
MOHAMMED ALI, Salihin.
Bots in libraries: They're coming for your jobs (or is it?). (2019). ALIA Information Online 2019, Sydney, 12-14 February. 1-6.
Available at: https://ink.library.smu.edu.sg/library_research/138
Copyright Owner and License
Authors
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.