Leveraging the principles of Lean Six Sigma in creating value for the User Community

Author

Shameem Nilofar MAIDEEN, Singapore Management UniversityFollow

Publication Type

Conference Paper

Publication Date

6-2017

Abstract

This is a case study on how Singapore Management University (SMU) Libraries used an evidence based approach to decision making, based on the principles of Lean Six Sigma. Academic Libraries and the services offered by them have been evolving over the years along with the changing landscape of higher education. By using a data-driven methodology, SMU Libraries, was able to provide a service that was relevant and tailored to the needs of its community.

Keywords

Data-driven, Spaces, Usability, Evidence-based

Discipline

Library and Information Science

Publication

Internation Association of University Libraries (IATUL) 2017

Embargo Period

10-5-2017

Citation

MAIDEEN, Shameem Nilofar. Leveraging the principles of Lean Six Sigma in creating value for the User Community. (2017). Internation Association of University Libraries (IATUL) 2017.
Available at: https://ink.library.smu.edu.sg/library_research/120

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.