Publication Type

Conference Paper

Publication Date

2-2017

Abstract

Singapore Management University (SMU) Libraries embarked on its ‘Culture of Assessment’ journey in 2013, geared towards demonstrating fiscal accountability and driving a higher degree of stakeholder engagement. With more than 80% of library staff trained in the use of Lean Six Sigma for business process improvements, it was only natural that the library started putting in place procedures and systems to continuously assess and improve services. For effective decision making, the challenge lies in the normalization, consolidation and visualization of data from the varied library services into a single coherent platform that could be used for making decisions that are timely

Discipline

Information Literacy | Library and Information Science

Publication

ALIA Information Online Conference 2017

Embargo Period

4-16-2018

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