Publication Type
Conference Proceeding Article
Publication Date
6-2017
Abstract
This is a case study on how Singapore Management University (SMU) Libraries used an evidence based approach to decision making, based on the principles of Lean Six Sigma. Academic Libraries and the services offered by them have been evolving over the years along with the changing landscape of higher education. By using a data-driven methodology, SMU Libraries, was able to provide a service that was relevant and tailored to the needs of its community.
Keywords
Lean six sigma, evidence based decisions, Public PC's, User study
Discipline
Collection Development and Management | Library and Information Science
Publication
Proceedings of the 38th IATUL Conferences, Italy, 2017 June 18-22
Publisher
Purdue University ePubs
City or Country
Purdue University
Citation
Shameem, Nilofar Maideen.
Leveraging the principles of lean six sigma in creating value for the user community. (2017). Proceedings of the 38th IATUL Conferences, Italy, 2017 June 18-22.
Available at: https://ink.library.smu.edu.sg/library_research/112
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.