Knowledge@SMU
Publication Type
Journal Article
Publication Date
5-2011
Abstract
The logistics business is not simply about moving a box from Point A to B. Industry veteran and CEO of DHL Southeast Asia, Sam Ang, says the logistics business is primarily about listening to customer feedback and making employees feel valued. Speaking at SMU's Wee Kim Wee Centre CEO Talk, Ang provided insights on the ways in which DHL maintains a fine balance between shareholder, employee and customer interests.
Disciplines
Business
Copyright Owner and Holder
Copyright © Singapore Management University 2012
Licece/Creative Commons Licence
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Article ID
1352
Subject(s)
Operations Management
Citation
Knowledge@SMU.
DHL: Moving forward with sustainable growth. (2011).
Available at: https://ink.library.smu.edu.sg/ksmu/332