Publication Type
Report
Version
publishedVersion
Publication Date
12-2021
Abstract
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 15th year of measurement.
Keywords
Customer satisfaction, Singapore, industry, service excellence
Discipline
Asian Studies | Food and Beverage Management | Tourism and Travel
Research Areas
Marketing
Copyright Owner and License
Singapore Management University
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Citation
Institute of Service Excellence, SMU.
Customer Satisfaction Index of Singapore 2021: Q3 Results. (2021).
Available at: https://ink.library.smu.edu.sg/ises_research/80