Author

Silas LEE

Publication Type

Magazine Article

Version

Publisher’s Version

Publication Date

11-2017

Abstract

Silas Lee, Founder of COO Boutique Hostel, weighs in on the role of technology in customer service and how face-to-face relationships trump all.

Keywords

hostel, customer service

Discipline

Asian Studies | Hospitality Administration and Management

Publication

Excellence Explored

Publisher/Conference

Institute of Service Excellence

Copyright Owner and License

Singapore Management University

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