Publication Type
Magazine Article
Version
Publisher’s Version
Publication Date
11-2017
Abstract
Silas Lee, Founder of COO Boutique Hostel, weighs in on the role of technology in customer service and how face-to-face relationships trump all.
Keywords
hostel, customer service
Discipline
Asian Studies | Hospitality Administration and Management
Publication
Excellence Explored
Publisher/Conference
Institute of Service Excellence
Copyright Owner and License
Singapore Management University
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Citation
LEE, Silas.
Elemental connections. (2017). Excellence Explored. 3-5.
Available at: https://ink.library.smu.edu.sg/ises_research/65
COinS