Publication Type
Report
Publication Date
10-2010
Abstract
Following the release of CSISG results for the Retail, InfoCommunications, Transportation & Logistics, and Education sectors in the first two quarters of 2010, the current third quarter release of results are of the Food & Beverage (F&B) and Tourism, Hotels & Accommodation Services (THAS) sectors. CSISG results of the final two economic sectors for 2010, the Finance and Healthcare sectors, is scheduled to be released in January 2011, together with the 2010 national score. CSISG company scores are based on face-to-face interviews with end users of companies’ products and services. Sub-sector scores are derived as a weighted average of company scores, in proportion to the revenue contributions of companies. Sector scores are derived in a similar fashion, aggregating the sub-sector scores proportionately to each sub-sector’s revenue contributions.
Keywords
Customer satisfaction, Singapore, industry, service excellence
Discipline
Asian Studies | Food and Beverage Management | Tourism and Travel
Research Areas
Marketing
Publisher/Conference
Institute of Service Excellence
Copyright Owner and License
Singapore Management University
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Citation
Customer Satisfaction Index of Singapore 2010: Full Year Overview.
Customer Satisfaction Index of Singapore 2010: Q3 Results. (2010). 1-5.
Available at: https://ink.library.smu.edu.sg/ises_research/43