Publication Type
Report
Version
publishedVersion
Publication Date
1-2010
Abstract
Since 2007, customer satisfaction from the consumption of products and services in 8 key economic sectors of Singapore were measured and scores released annually through the Customer Satisfaction Index of Singapore (CSISG). Currently the CSISG is undergoing a transition from an annual to quarterly release of results. CSISG results of 6 economic sectors were released in October 2009. The release of results for the 2 remaining sectors: Healthcare, and Finance & Insurance, and an update to the national score concludes the measurement for 2009. Starting from 2010, CSISG company, subsector, and sector scores will be updated quarterly, on a rolling basis, with new data for two or more economic sectors replacing data collected the prior year. National scores for each year will be updated in January the following year.
Keywords
Customer satisfaction, Singapore, industry, service excellence
Discipline
Asian Studies | Hospitality Administration and Management | Sales and Merchandising
Research Areas
Marketing
Publisher/Conference
Institute of Service Excellence
Copyright Owner and License
Singapore Management University
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Citation
Institute of Service Excellence, SMU.
Customer Satisfaction Index of Singapore: Executive Summary 2009. (2010). 1-4.
Available at: https://ink.library.smu.edu.sg/ises_research/4
Additional URL
https://ise.smu.edu.sg/downloads-past-csisg-results
Included in
Asian Studies Commons, Hospitality Administration and Management Commons, Sales and Merchandising Commons