Publication Type

Report

Version

Publisher’s Version

Publication Date

11-2011

Abstract

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. Currently in its fifth year of measurement, the CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries.

Discipline

Asian Studies | Hospitality Administration and Management | Sales and Merchandising

Research Areas

Marketing

Publisher/Conference

Institute of Service Excellence

Copyright Owner and License

Singapore Management University

Additional URL

https://ise.smu.edu.sg/downloads-past-csisg-results

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