Publication Type
Report
Version
Publisher’s Version
Publication Date
5-2012
Abstract
Between 2011 and 2012, customer satisfaction for the InfoCommunications sector rose by 1.6-points to 65.9-points (on a 0 to 100 scale). This significant 2.5% improvement reverses the downward trend the sector experienced since tracking begun in 2007.
Keywords
Customer satisfaction, Singapore, industry, service excellence
Discipline
Asian Studies | Hospitality Administration and Management | Sales and Merchandising
Research Areas
Marketing
Publisher/Conference
Institute of Service Excellence
Copyright Owner and License
Singapore Management University
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Citation
Institute of Service Excellence, SMU.
Customer Satisfaction Index of Singapore 2012: Q1 Results. (2012). 1-5.
Available at: https://ink.library.smu.edu.sg/ises_research/38
Additional URL
https://ise.smu.edu.sg/downloads-past-csisg-results
Included in
Asian Studies Commons, Hospitality Administration and Management Commons, Sales and Merchandising Commons