Publication Type

Report

Version

Publisher’s Version

Publication Date

3-2014

Abstract

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. Customer responses are derived from Singapore’s resident population and visiting tourists, primarily through face-to-face surveys. This study serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2013. Singapore’s 2013 national score is computed using the data collected during these four quarters.

Keywords

Customer satisfaction, Singapore, industry, service excellence

Discipline

Asian Studies | Hospitality Administration and Management | Sales and Merchandising

Research Areas

Marketing

Publisher/Conference

Institute of Service Excellence

Copyright Owner and License

Singapore Management University

Additional URL

https://ise.smu.edu.sg/downloads-past-csisg-results

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