Publication Type
Report
Version
Publisher’s Version
Publication Date
6-2014
Abstract
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. These Q1 results for the Retail and Infocommunications sectors begin the CSISG’s eighth year of measurement.
Keywords
Customer satisfaction, Singapore, industry, service excellence
Discipline
Asian Studies | Hospitality Administration and Management
Research Areas
Marketing
Publisher/Conference
Institute of Service Excellence
Copyright Owner and License
Singapore Management University
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Citation
Institute of Service Excellence, SMU.
Customer Satisfaction Index of Singapore 2014: Q1 Results. (2014). 1-6.
Available at: https://ink.library.smu.edu.sg/ises_research/30
Additional URL
https://ise.smu.edu.sg/downloads-past-csisg-results