Publication Type
Report
Version
publishedVersion
Publication Date
10-2009
Abstract
The Customer Satisfaction Index of Singapore (CSISG) is now in its third year, the results of the first three quarters of CSIS G 2009 were obtained from survey data gathered between April and August 2009. The six sectors measured were: Retail, Food and beverage, Info-communications, Education, Transportation and logistics, Tourism, hotels and accommodation services.
Keywords
Customer satisfaction, Singapore, industry, service excellence
Discipline
Hospitality Administration and Management | Sales and Merchandising
Research Areas
Marketing
Publisher/Conference
Institute of Service Excellence
Copyright Owner and License
Singapore Management University
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Citation
Institute of Service Excellence, SMU.
Customer Satisfaction Index of Singapore: First Three Quarters Executive Summary 2009. (2009). 1-6.
Available at: https://ink.library.smu.edu.sg/ises_research/3
Additional URL
https://ise.smu.edu.sg/downloads-past-csisg-results