Decision modeling and empirical analysis of mobile financial services

Author

Jun LIU, Singapore Management UniversityFollow

Publication Type

PhD Dissertation

Version

publishedVersion

Publication Date

8-2016

Abstract

The past twenty years have been a time of many new technological developments, changing business practices, and interesting innovations in the financial information system (IS) and technology landscape. As the financial services industry has been undergoing the digital transformation, the emergence of mobile financial services has been changing the way that customers pay for goods and services purchases and interact with financial institutions. This dissertation seeks to understand the evolution of the mobile payments technology ecosystem and how firms make mobile payments investment decisions under uncertainty, as well as examines the influence of mobile banking on customer behavior and financial decision-making.

Keywords

Mobile financial services, Mobile payments, Mobile banking, Technology ecosystem, IT investments, Omni-channel banking behavior

Degree Awarded

PhD in Information Systems

Discipline

OS and Networks | Programming Languages and Compilers | Software Engineering

Supervisor(s)

MA, Dan

First Page

1

Last Page

172

Publisher

Singapore Management University

City or Country

Singapore

Citation

LIU, Jun. Decision modeling and empirical analysis of mobile financial services. (2016). 1-172.
Available at: https://ink.library.smu.edu.sg/etd_coll_all/2

Copyright Owner and License

Author

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.