Publication Type
Conference Proceeding Article
Book Title/Conference/Journal
Proceedings of the 77th Annual Meeting of the Academy of Management, Atlanta, Georgia, USA, August 4-8
Year
8-2017
Abstract
Instead of the predominant view of resistance as one that occurs between the management and those lower in the hierarchy, we consider how acts of resisting would unfold between peer actors within a technology-enabled change project for a large university hosptial. Drawing on institutional politics, we highlight the importance of understanding organizational resistance as a set of interrelated skillful acts, where the actions of resisters are not only co-constitutive with actions of agents of change but also interrelated across resisters at different levels of the organization. This case also illustrates how resisting actions could play out across an entire change process. Furthermore, our study highlights that resisting actions are not only discursive acts but are embodied and intertwined with artifacts in the form of objects of resistance and boundary markers objects. More importantly, our study shows that in institutional battles involving peer actors, resisters are more assertive and may enact more adversarial and confrontational resisting actions to counter institutional agency actions. Our case study shows how such confrontations could ultimately lead to a forceful end to a project that was by all account well staffed and well run.
Keywords
Organizational resistance, technology-enabled change, institutional politics
Disciplines
Health Information Technology
Subject(s)
Not Applicable
Publisher
Academy of Management
DOI
10.5465/AMBPP.2017.15065abstract
Version
submittedVersion
Language
eng
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Format
application/PDF
Citation
YEOW, Yong Kwang Adrian and LIM, Wee Kiat.
Resisting technology-enabled change within healthcare organization. (2017). Proceedings of the 77th Annual Meeting of the Academy of Management, Atlanta, Georgia, USA, August 4-8.
Available at: https://ink.library.smu.edu.sg/cmp_research/8
Additional URL
https://doi.org/10.5465/AMBPP.2017.15065abstract