Publication Type

Journal Article

Book Title/Conference/Journal

Journal of Strategic Information Systems

Year

3-2012

Abstract

Many outsourcing contracts are expiring, and vendor transition is an increasing concern. This paper attempts to develop guidelines for vendor transition by applying balance of threat theory, which suggests a client organization should pursue either a “soft” or “hard” balancing strategy, depending on the outgoing vendor’s capability and aggressive intent to disrupt client operations. Balance of threat theory is explored across two contrasting case sites. In addition to demonstrating the relevance of balance of threat theory, the cases identify specific tactics associated with hard and soft balancing, as well as key areas of conflict in vendor transition.

Disciplines

Management Sciences and Quantitative Methods | Strategic Management Policy

Subject(s)

Not Applicable

ISSN/ISBN

0963-8687

Publisher

Elsevier: 24 months

DOI

10.1016/j.jsis.2011.12.001

Version

publishedVersion

Language

eng

Format

application/PDF

Additional URL

https://doi.org/10.1016/j.jsis.2011.12.001

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