Publication Type
Journal Article
Book Title/Conference/Journal
Journal of Strategic Information Systems
Year
3-2012
Abstract
Many outsourcing contracts are expiring, and vendor transition is an increasing concern. This paper attempts to develop guidelines for vendor transition by applying balance of threat theory, which suggests a client organization should pursue either a “soft” or “hard” balancing strategy, depending on the outgoing vendor’s capability and aggressive intent to disrupt client operations. Balance of threat theory is explored across two contrasting case sites. In addition to demonstrating the relevance of balance of threat theory, the cases identify specific tactics associated with hard and soft balancing, as well as key areas of conflict in vendor transition.
Disciplines
Management Sciences and Quantitative Methods | Strategic Management Policy
Subject(s)
Not Applicable
ISSN/ISBN
0963-8687
Publisher
Elsevier: 24 months
DOI
10.1016/j.jsis.2011.12.001
Version
publishedVersion
Language
eng
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Format
application/PDF
Citation
CHUA, Cecil Eng Huang; LIM, Wee Kiat; SOH, Christina; and SIA, Siew Kien.
Client strategies in vendor transition: A threat balancing perspective. (2012). Journal of Strategic Information Systems. 21, (1), 72.
Available at: https://ink.library.smu.edu.sg/cmp_research/6
Additional URL
https://doi.org/10.1016/j.jsis.2011.12.001
Included in
Management Sciences and Quantitative Methods Commons, Strategic Management Policy Commons