Publication Type
Conference Proceeding Article
Book Title/Conference/Journal
Proceedings of the 39th International Conference on Information Systems (ICIS), San Francisco, 2018 December 13-16
Year
12-2018
Abstract
This case chronicles specific background, challenges, and actions taken by an Indonesian microfinancing institution (MFI) as it was implementing a digital mobile system to replace its current manual processes used in its field office operations. From a high level perspective, it describes the challenges faced by an organization that was attempting to implement a new digital initiative but constrained by its resource-scarce, institutionally, and culturally bound environment. At the same time, it highlights that this digital initiative was a critical part of its overall plan for addressing industry demands, increasing competitive pressures, and internal process issues. The case study thus provides in-depth information of motivations behind such a project and the challenges facing the organization as it manages the project with an external IT vendor.
Keywords
microfinance institutions, IT implementation, case study
Disciplines
Asian Studies | Management Information Systems
Subject(s)
Not Applicable
Publisher
Association for Information Systems
Version
publishedVersion
Language
eng
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Format
application/PDF
Citation
YEOW, Adrian and LIM, Wee Kiat.
KOMIDA: Making microfinance digital in Indonesia. (2018). Proceedings of the 39th International Conference on Information Systems (ICIS), San Francisco, 2018 December 13-16. 6, 1.
Available at: https://ink.library.smu.edu.sg/cmp_research/11
Additional URL
https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1092&context=icis2018